Shipping Policy


Free Shipping

Free Shipping is offered as a promotional element on some products.

Shipping Estimates

To calculate shipping for an order, add the relevant items to cart, select the country where the items are to be shipped, including all relevant information such as state and zip code. Please contact us regarding specific questions about shipping rates.

Processing and Cutoff Times

Orders are usually shipped within the same day if ordered by 4:30PM PST. Cutoff time is 4:30PM PST, orders placed after this time will ship the following business day.

Tracking Numbers

Tracking numbers are provided via email shortly after an order is processed. Please allow up to 24 hours for this number to be activated by the carrier.

We ship with UPS and USPS.

Expedited Shipping

To expedite an order, simply select the desired shipping method during checkout. To request expedited shipping after an order has been placed, please contact us as soon as possible. Cutoff time for shipping upgrades is 4:30PM PST. Please note that we cannot guarantee shipping upgrades after the order has been placed.

Carrier Logistic Routes

Carriers have their own logistic routes, some of which may seem somewhat counterintuitive from an outside perspective. However, these logistics are in place for a reason and we trust our carriers to do their job and deliver orders within the allotted delivery time. Please contact us only if your tracking information indicates delivery to an incorrect address.

Shipping to an Alternate Address

While we are able to ship to alternate addresses, we prefer to ship to the billing address or the address listed on your PayPal account. Shipping to an alternate address may delay an order due to additional security steps taken on our end to prevent fraudulent transactions.

Special Order Items

Some items on our site are special order items and may be subject to a slight delay. Please contact us with any questions regarding special order items.

Signature Confirmation

A confirmation signature is required on all orders valued at $100 and above.

Delivery Times

Orders shipping within the continental United States are typically delivered within one to five business days, though this time may vary based on the chosen shipping method and destination. Unfortunately, there are delays caused by the carrier, weather conditions, or customs that we are unable to control.

Return to Sender Issues

If the delivery company is unable to successfully deliver your order they may have to send it back to us as an RTS shipment. If this occurs we'll immediately contact you to try and arrange another delivery. If we aren't able to get in touch with you within 7 days we'll unfortunately have to cancel the order and refund your account the cost of the item minus a 15% restocking fee.

International Delivery

Big City Music is happy to ship orders internationally and can ship to most countries. Please contact us if you are interested in setting this up, and we can provide a custom quote for you. 

While we are happy to ship orders to most countries, we are not responsible for incurred duty costs. Please consult a duty cost calculator or the appropriate authorities for an up-to-date estimate on the duty amount for your specific country.

Store Pickup

For those in California, orders placed online can be held for store pickup. If you wish to pick your order up at our store, please select “store pickup” at checkout. If you have already placed your order but have since decided that you would like to pick it up, please contact us as soon as possible. Please know that we are unable to reserve an item in-store if the order has already been transferred to the carrier.